Contact information

We are here to assist with product information, orders, deliveries and anything else relating to your Thalen experience.

For the quickest response, please use the contact form below or email us with your order number and the details of your enquiry.

Customer Care

Email: support@thalen.in
Telephone: +91 86999 84439

We aim to respond to customer enquiries within 1–2 business days. Response times may be slightly longer on weekends, public holidays and during periods of high order volume.

Order and Delivery Support

For questions regarding an existing order, please include:

your full name;
order number;
email address or mobile number used for the order; and
a brief description of the assistance required.

For delivery-related concerns, it is also helpful to include the tracking number, where available.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, broken, leaking, incomplete or incorrect, please email support@thalen.in within 48 hours of delivery.

Please include:

your order number;
the name of the affected product;
a brief description of the issue;
clear photographs or a short video showing the issue;
a photograph of the shipping label; and
photographs of the external and internal packaging where transit damage is involved.

Once an eligible claim has been verified, a complimentary replacement will ordinarily be dispatched within 2 business days, subject to product availability and courier operations.

For complete information, please review our Returns, Replacements & Refunds Policy.

Product Enquiries

For assistance with:

fragrance notes;
product usage;
ingredients;
gifting;
product availability; or
selecting between Thalen formulations,

please contact our customer-care team through the form below or email us at support@thalen.in.

Information provided by our team is intended for general cosmetic and product guidance and is not a substitute for medical advice.

Privacy Requests

For questions regarding how we collect or use personal information, or to request access, correction or deletion of your information, email:

support@thalen.in

Please use the subject line:

Privacy Request

You may also review our Privacy Policy for more information.

Consumer Grievances

Formal consumer grievances may be addressed to:

Grievance Officer: RK Wadhwa
Designation: Grievance Officer
Email: support@thalen.in
Telephone: +91 86999 84439

Please include your name, contact information, order number where applicable, a description of the concern and the resolution requested.

We aim to acknowledge formal consumer grievances within 48 hours and resolve them within one month of receipt, subject to the nature and complexity of the matter and applicable law.